Caregiver Self-Assessment N Questionnaire Distributed by. Valued Caregivers, As a caregiver of the children we serve, we ask for your participation in completing these surveys to help us improve our services. Here are some sample questions: 1. A 2-question survey designed to take less than 10 seconds to complete on a mobile device or laptop, and to be deployed as frequently as twice weekly or at a useful interval for your organization. I know they're out a lot so I frequently email instead of calling in and don't have a problem with communication. * 1. I enjoy working with her and feel we have a good relationship. Asking the right questions in a caregiver … I don't like talking to her, I feel she is rude to me at times. No, I've only worked home care with AHHC. Caregiver Survey Thank you for taking our survey! If office staff are indifferent or unprofessional, that reflects poorly on the entire agency. Get monthly client/caregiver satisfaction reports and detailed feedback, reduce caregiver … How would you rate the pre-training preparation? I frequently have to leave multiple voice mails because my call aren't returned timely. Set reasonable deadlines for returning the survey. (mark all that apply). b) Caregiver questionnaire: ... focus of the survey was on caregivers… Department of Elder Affairs Annual Client Satisfaction Survey Survey. Feedback and comments are thoroughly reviewed so that we may work on any areas in need of improvement. I feel AHHC send me too many emails/texts. How about working for AHHC as a company...do you like working for our agency? This survey will address the following questions: (1) the key characteristics of the caregiving provided to individuals with disabilities or chronic health conditions under the age of 65; (2) caregiver and care recipient demographic characteristics; (3) informal caregiving strategies and challenges; and (4) the assistance caregivers … Some best practices to follow for tracking client satisfaction in homecare can be: Provide post-visit or post-assignment surveys. My schedule is okay and works for me most of the time. Develop a plan for sampling family caregivers with the companion survey. Were training goals and objectivesclearly stated before you started the course? If you've had occasion to talk with any other members of the Administrative Team OTHER THAN YOUR PRIMARY CONTACTS how have those interaction been. caregiver specific and have been used with broader non-caregiving populations are referenced as “[not caregiver specific]”. It is important that your survey includes questions that are focused on the common areas of patient satisfaction. %%EOF endstream endobj 573 0 obj <>stream We ask that you complete the questions … Overall, how satisfied or dissatisfied are you with the application process of RCAW's Caregiver Respite Grant Program? Hospitals. A post-training survey shouldn’t focus only on the course. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. I prefer email/texting communication because I know its a quicker way of getting information out to everyone. Nursing Supervisors are on in & out of the office quite a bit with the visits they make to client's homes. 4. I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. endstream endobj startxref Yes, I have worked with other home care provider(s) before. I don't like working pediatric home care but I need a job. I like my cases and feel confident in my ability to care for my clients. With their healthcare provider's help, this questionnaire can also help caregivers make decisions that may benefit both the caregiver and the older person. In turn, the questionnaire can help healthcare … The times I've talked with Administrator BETH she's been friendly & helpful. The survey is conducted monthly. The times I've talked with Staffing Coordinator JULIE she has not been able to help me and/or has not seemed friendly. I feel support from my Nursing Supervisor and know that I have an advocate for any clinical issues I face in my day to day work. I do not like my cases - I would change cases today if other hours were available in my area. The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … I like my schedule and know the Coordinator does everything she can to meet my needs. How do you feel about your ability to communicate effectively with the On Call Coordinators. (mark all that apply). I love it, I think AHHC is a great agency. The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. I feel AHHC is a better agency to work with. Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. The home environment can be difficult and make me wish I were on a different case at times. �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��΋BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� Your feedback is sincerely appreciated and it is confidential so please feel free to give … I feel like it is a struggle to reach my Staffing Coordinator. Please let us know how you feel about this type of communication. Temporary licensed home care providers will have an initial full survey … endstream endobj 574 0 obj <>stream I wish my schedule was different - I could get a different shift than the one I am usually scheduled. The times I've talked with HR Manager NATHAN he has not been able to help me and/or has not seemed friendly. The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. Many times, this can be prevented by asking more thorough questions in the interview. I am satisfied with my current pay scale and differentials. 8. I feel like it is a struggle to reach my Nursing Supervisor. I feel like it is a struggle to reach an On Call Coordinator. Yes, I currently work with another home care provider. Minnesota home care laws require that the Minnesota Department of Health (MDH) survey licensed home care providers at least once every three years. I am satisfied with my current pay scale only because the benefit of working one-on-one in home care is worth more to me than higher pay from facility settings. For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. My caregiver … Javascript is required for this site to function, please enable. I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. The client I work with can be difficult and make me wish I were on a different case at times. 7Clear performance expectations How performance expectations are clearly communicated 11Adequacy of equipment/supplies The adequacy of equipment and supplies to do your job 12Sense of … My caregiver is professional (tidy appearance, respectful attitude). I can usually reach someone live when I have to call in and don't typically have any issues getting in touch with someone. Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. The times I've talked with Administrator BETH she has not been able to help me and/or has not seemed friendly. Keywords: satisfaction questionnaire, caregivers, type 2 diabetes, dependent patients Introduction Satisfaction with treatment, knowledge about the disease, and assessment of the impact on the … (mark all that apply). Describe your relationship with your Staffing Coordinator Julie. 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