var CT = CT || {}; For packages to the Disneyland Resort: Please call 1-866-232-4208 to speak with our dedicated Disney partners and they will be able to help address any questions regarding your Disneyland vacation. //nonce: 1e24cff80b904b37970ccf1ba434c2f6 click here. Something went wrong while performing the search. var spanElement = $('#e95190151931448ea91c0ebeb69146ed');var element = spanElement.prev();element.on("click", function(event){CT.Navigation.loadExternalUrl('https://docs.google.com/forms/d/e/1FAIpQLSfb_nqPBYZyp6VzFZk8xu4KrMchV9XGPQxDN4JzsNC6sPpTqw/viewform');});spanElement.remove();$('#script-e95190151931448ea91c0ebeb69146ed').remove();})(CT);form and choose the "Open a Claim" button. All Rights Reserved.|Site Map|Terms & Conditions|Your Privacy Rights|Do Not Sell My Personal Information. A. Please call 1-866-232-4208 to speak with our dedicated Disney partners and they will be able to help address any questions regarding your Disneyland vacation. (function($namespace) { Copyright © 2008-2020 Costco Wholesale. This is no longer the case. - Opens a dialog Copyright © 2008-2020 Costco Wholesale. At the top of your invoice, you should see a message stating the amount of your airline credit. A. Costco Travel does not apply an additional cancellation fee and is not receiving a profit from cancellation fees from any of our third-party vendors. Thank you for your patience. Help Center. By Friday, March 13, Washington had recorded 694 cases of COVID-19 and more than 100 deaths, the majority of which were in King County. A. Coronavirus (COVID-19) Cancellation FAQs For all other destinations, please call us. Due to the increase in COVID-19 cases, Costco will maintain current Special Operating Hours until further notice. For Coronavirus updates on trips booked with Costco Travel or for cruise cancellations, please click here. (function($namespace) { A. A. Cancellation policies are defined by the airlines, hotels, cruise lines and third-party vendors. var spanElement = $('#b257e8866dd54d36af379a73d8213700');var element = spanElement.prev();element.on("click", function(event){CT.Navigation.loadExternalUrl('https://docs.google.com/forms/d/e/1FAIpQLSfb_nqPBYZyp6VzFZk8xu4KrMchV9XGPQxDN4JzsNC6sPpTqw/viewform');});spanElement.remove();$('#script-b257e8866dd54d36af379a73d8213700').remove();})(CT);form and choose the "Open a Claim" button. Costco warehouses are currently open for Special Operating Hours from 9 to 10 a.m., Monday through Friday. A. Pick-Up: %{=pickUpTime} - Drop-Off: %{=dropOffTime}. //id: 780a8d45bf794ba2bfa852e17856db27 Please call Travel Guard to file a claim at 1-888-691-2173. var spanElement = $('#08a2a83e31144d9bbd1af593fd595b92');var element = spanElement.prev();element.on("click", function(event){CT.Navigation.loadExternalUrl('https://bit.ly/2QGlPWu');});spanElement.remove();$('#script-08a2a83e31144d9bbd1af593fd595b92').remove();})(CT); To file a claim to see if the hotels or airlines will make an exception to refund the cancellation fees, please fill out the It depends. The news deeply unsettled employees at Costco Travel and the company’s corporate offices, who told BuzzFeed News of their mounting anxiety as coworkers developed coughs or flulike symptoms. (function($namespace) { When your cancellation request is complete, you will receive an email confirmation from Costco Travel. var CT = CT || {}; Although it shows as a penalty, this is actually a credit for future flights. A. Please continue to call back so we may assist you. Coronavirus Travel Alerts and Information can be found in our Refunds are processed according to sail date of canceled voyages, with the earliest departures being processed first. //id: 1f2f46458cc946faa91ce814f00a218c Refunds will be issued by the merchant of record. //nonce: 1e24cff80b904b37970ccf1ba434c2f6 You can also find this information on CostcoTravel.com. Please call us and a Costco Travel professional will be happy to assist you. (We recommend that you have your original invoice and your cancellation invoice with you. var CT = CT || {}; - Opens a dialog - Opens a dialog //id: b257e8866dd54d36af379a73d8213700 Feel free to CALL US, our staff is available to speak with and help answer any question you may have today. A. You will be notified by email that your refund request has been received. As a temporary alternative to the long hold times, you can visit the page above to cancel a package trip to Europe or Orlando, as well as with most cruise lines: Travel is working to assist members as quickly as possible, for more details on the steps they are taking, you can download. To file a claim to see if the hotels or airlines will make an exception to refund the cancellation fees, please fill out the We follow the policies of the providers, meaning that any refunds, fees, penalties or future travel credits are extended solely by and at the provider’s discretion. //id: 08a2a83e31144d9bbd1af593fd595b92 For Coronavirus updates on trips booked with Costco Travel or for cruise cancellations, please click. Due to the global pandemic, The Social Media Team has had to focus on assisting with prioritization of incoming cancellation requests and will continue to do so until we are again at a point where Social Media can become our focus. - Opens a dialog While it’s true there is no fee to cancel your reservation, it does not mean you will receive a cash refund. As a temporary alternative to the long hold times, you can visit the page above to cancel a package trip to Europe or Orlando, as well as with most cruise lines: To ensure we can provide you with the most flexible cancellation and rebooking policies, we are in constant communication with the airlines, cruise lines, hotels, and other travel providers. For that, we would like to offer our sincerest apologies. If you wish to speak to an agent please continue to call our phone number. Search text is invalid. For questions, please contact our travel partners. Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members. For that, we would like to offer our sincerest apologies. A. Norwegian Cruise Line is working to issue refunds as quickly as possible. //nonce: 1e24cff80b904b37970ccf1ba434c2f6 Post-Travel Inquiry Please check your bank or credit card statement to see if Costco Travel or one of our travel partners (hotel, cruise line, or tour operator, etc.) To file a claim please fill out the A. Princess Cruises is working to issue refunds as quickly as possible. Help Center. We are also aware of the difficulties some of you have faced when attempting to contact us regarding your trip. (function($namespace) { click here. var spanElement = $('#888abafcbdfc4990882e0a8b957b7aa6');var element = spanElement.prev();element.on("click", function(event){CT.Navigation.loadExternalUrl('https://docs.google.com/forms/d/e/1FAIpQLSfb_nqPBYZyp6VzFZk8xu4KrMchV9XGPQxDN4JzsNC6sPpTqw/viewform');});spanElement.remove();$('#script-888abafcbdfc4990882e0a8b957b7aa6').remove();})(CT);form and choose the "Open a Claim" button. No, due to the high volume of cancellations we are unable to call each member who has completed the cancellation form. If Costco Travel charged you, your refund will be processed to your original form of payment(s) within 24 - 48 hours. - Opens a dialog Information, policies and procedures are subject to change at any time without notice, and are outside the control of Costco Travel. To file a claim please fill out the Post-Travel Inquiry //nonce: 1e24cff80b904b37970ccf1ba434c2f6 - Opens a dialog A. var spanElement = $('#b768117f53de41c8b499ba93c7a7a255');var element = spanElement.prev();element.on("click", function(event){CT.Navigation.loadExternalUrl('https://bit.ly/2QGlPWu');});spanElement.remove();$('#script-b768117f53de41c8b499ba93c7a7a255').remove();})(CT); A. Costco Travel invoices list the Future Air Credit as a cancellation penalty. No, but you can rebook if you want to do so. var CT = CT || {}; //nonce: 1e24cff80b904b37970ccf1ba434c2f6 For information and assistance in completing your reservation, please call: A cruise tour is a voyage and land tour combination, with the land tour occurring before or after the voyage. Scroll down to the “What’s New” section and click “Coronavirus Travel Alerts.”. Costco Travel has no way to make exceptions to these rules. We are processing your payment. Most airlines will state “no fee to cancel” and then explain that you will keep the value of your air ticket as a credit for future travel. var CT = CT || {}; var CT = CT || {}; We understand the growing concern surrounding the coronavirus (COVID-19), especially for those who have upcoming travel plans through Costco Travel. If a member has a medical condition that prevents them from wearing a mask, they must wear a face shield at Costco. In a Monday email to workers, leadership said that they had received “sad news,” and since exact details of the employee’s death were not yet known, they decided to close the building for the remainder of the day for a deep cleaning. Cancellation requests are processed in the order they are received, and then by date of travel. - Opens a dialog Many of our hotel, transfer and sightseeing vendors have modified their cancellation policies and we will continue to update our processes as our vendors' cancellation fee policies change. We are also aware of the difficulties some of you have faced when attempting to contact us regarding your trip. If your “Cancellation Penalty” amount is more than the airline credit listed at the top of your invoice, the hotel(s) may have had a cancellation penalty in place at the time your cancellation was processed. Post-Travel Inquiry For Example: $5,358.78 - $2,293.96 = Amount of Your Refund. Post-Travel Inquiry A. Do not refresh your browser or exit this page. The online forms are for cancellations only, as they take priority at this time. Unless otherwise noted, optional services such as airfare, airport transfers, shore excursions, land tour excursions, etc. To calculate your refund amount, please follow these steps. If any of our other travel partners charged you, your refund is subject to their refund timelines. Please check with the issuing bank for details on refund policies or delays. //nonce: 1e24cff80b904b37970ccf1ba434c2f6 The amount of your airline credit is included under the "Cancellation Penalty" amount. For drivers under the age of 25, additional fees and/or restrictions may apply. Depending on the airline COVID-19 policy there may or may not be a fee when you use your credit to re-book. If you want to discuss rescheduling your trip or discuss options, please call us. We understand that this can cause concern, but it is an air credit that is available for future travel. //id: 50dfea8c176e43a7be45f3a3ef5f9969 Please do not use special characters. Coronavirus Travel Alerts and Information can be found in our Thank you for your patience. A. Under Payment Details, view the "Total Package Price" on both invoices, Subtract the “Total Package Price” listed on your cancellation invoice from the “Total Package Price” listed on your original invoice. 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